More answers to your questions about Editana. Please click the question for a detailed answer.
What can I expect from an Editana editor?
Each document our editors review will be checked for spelling, grammar and punctuation. What we do from there is somewhat up to you.
For non-academic writing, you can expect our editors to make a number of suggestions, edits and contributions. Really, this depends on what you ask us to do. From simple spelling and grammar checks to commenting on the logical and structural flow of your work, editors may also suggest methods of rewording sentences or paragraphs.
For academic writing, the process is the same. However, we are unable to add any substantial opinion, analysis or reasoning. We are able to reword or suggest sentences and paragraphs. This is to ensure that Editana cannot be held liable for assisting with an act of plagiarism or academic dishonesty.
When you submit a document to us, you are invited to leave comments for our editors to inform them of what you'd like done.
So will you do my whole project for me?
Short answer: No.
Unfortunately, our role is not to do your whole project for you. Our role is to assist you with the writing stage of your project. Once you have put words to a page — be it a first draft or a seventh — we will apply our editing magic. If your writing is not academic in nature, we may, when necessary, provide additional insight either directly to the text or in our comments. However, if you submit academic work to us, we are unable to make direct contributions to your text, although we may make suggestions in the comments.
We also publish a blog containing a wealth of knowledge on writing that will always be useful to your project.
What format does my document need to be in?
We only accept work in Microsoft Word formats. This allows us to make use of the ‘Track Changes’ function in the program. This provides you with the opportunity to review the exact changes and comments that our editors have made, and accept only the changes that you are comfortable with.
What if my document contains images or other graphics?
You are welcome to include images and other graphics in your documents.
How much does it cost and how do you work out the price?
What if I am not happy with your work?
If you are not happy with the work performed by our editors, please email us at [email protected] We will have a look at your experience with us immediately, and make sure that any issues are resolved.
Will you paraphrase someone else’s work for me?
Is asking someone else to edit my work against my school's plagiarism policy?
Do I ever have to acknowledge Editana’s contribution to my work?
Do you ever offer refunds?
Do you have an affiliate program or a refer-a-friend program?
Yes. Within your profile there is a link which you can send to your friends. When they register and upload their first document for editing, you will both receive Editana credit worth 5% of the document's cost.
You can do this once each with as many friends as you wish.
What if my English is awful?
Will you let me know when my work is completed?
What do you do with the feedback I provide?
What can I get out of your blog?
Our blog is designed for everyone as it is used to provide plenty of writing tips for anyone interested. From professional editors to university students and anyone interested in improving their English! We welcome anyone to send us interesting and valuable articles and information that you think will be useful to the Editana community. If you find something, please send it to our Content Manager at [email protected] We may make some changes to what you send us, but we will be sure to acknowledge your contribution.
What if Editana can’t meet my deadline?
Where are you based?
Our English language team is based in Australia, Canada, the United States, the United Kingdom and several other countries.
How many languages do you support?
Currently, we only support English editing and proofreading. However, we are working on developing the provision of services in several other languages. Keep an eye on our website to see when a new language is made available.
Can I trust you with any sensitive information in my document?
What kind of writing do you accept? What if I have a novel or a poem?
Does your website support mobile devices?
I can't make the edits go away!
I can't see any edits!
Find the 'Review' pane in the top toolbar. Under tracking, choose ‘Final Showing Markup’ and you will see all of your editor’s changes.
What do I do if a virus was found in my document?
Don't be alarmed, this isn't your fault! Editana's system contains an automatic anti-virus check. If this error has appeared for you, your document cannot be successfully uploaded until it's clear of viruses.
To resolve this, first try initiating an anti-virus check on the document. Many anti-virus programs can help you identify and resolve these issues with a single virus scan. If this doesn't work, you can execute a virus scan on your entire computer as some minor viruses can be conquered in such a manner. However, If none of these methods work, then your computer may be corrupted by powerful malware — or malicious software. If such an issue occurs, Editana recommends that you contact a technician.
Additionally, we strongly encourage all clients to install local anti-virus software (regardless of whether you're using a PC or a Mac) and run anti-virus checks on all documents that are downloaded. There are numerous programs available for free online that can perform these functions: many of these programs have good reputations and can all be found with a bit of research. Because all clients use their computers in different ways and thus have different levels of security, we are afraid that Editana will be unable to take responsibility for any negative outcomes.
If you have further questions, please contact Editana's customer service at [email protected]
What does the "reporting system" mean?
Client's document will be reported by our editors, if the document (1) contains material that is inappropriate; or (2) has artificially lowered their word count. Material that is inappropriate is anything that relates to an imminent threat to another person or persons, including by theft, assault and battery, or terrorist activity.
If one of our editors believe that any of your documents contain illegal information, it may be reported. When a document is reported, you will receive a full refund and the document will not be edited. If we consider a document to have been misreported, you will be given $10 USD in Editana credit.